Website Terms & Conditions

Last updated: 21 September 2026

1. About us

This website is operated by Active Focus Limited, trading as Brandi.

Active Focus Limited is registered in England and Wales under company number 13170424.

Registered office: 27 New Dover Road, Canterbury, England, CT1 3DN.

Email: hello@heybrandi.ai.

References in these terms to "Brandi", "we", "our" or "us" mean Active Focus Limited.

2. About these terms

These terms govern your use of the Brandi website.

By using the website, you agree to these terms. If you do not agree with them, you should not use the website.

3. About Brandi

Brandi provides AI-powered technology designed to help promotional merchandise businesses manage enquiries, capture briefs, follow up customers and support commercial workflows.

Information provided on this website describes the general capabilities of Brandi.

Individual features, integrations and functionality may depend on the service configuration agreed with each customer.

4. Brandi services

These website terms relate primarily to use of the public Brandi website.

Customers purchasing or using Brandi services may be required to enter into separate service terms, an order form, subscription agreement or other contractual documentation.

Where there is any conflict between these website terms and a separately agreed customer contract, the customer contract will take precedence in relation to the provision of Brandi services.

5. Website information

We aim to keep information on the website accurate and up to date, but we do not guarantee that all information will always be complete, accurate or current.

The website may contain examples, demonstrations, illustrative dashboards or descriptions of potential functionality.

These are intended to explain how Brandi works and should not be treated as a contractual commitment unless expressly included in an agreement with a customer.

6. Artificial intelligence

Brandi uses artificial intelligence and automated technologies.

AI-generated responses and outputs may occasionally contain errors or require human review.

Customers remain responsible for determining how Brandi is configured and used within their businesses and for reviewing outputs where appropriate.

7. Acceptable use

You must not use the website or Brandi services to:

• break any applicable law or regulation;
• transmit malicious software or harmful code;
• interfere with or disrupt our systems;
• attempt to gain unauthorised access to our systems or data;
• copy, reverse engineer or reproduce our technology except where permitted by law;
• infringe another person's intellectual property, privacy or other rights;
• send unlawful or unsolicited communications; or
• use the website or service for fraudulent, abusive or harmful purposes.

8. Intellectual property

Unless otherwise stated, the content of the Brandi website, including its branding, copy, graphics, software, designs, logos and other materials, belongs to Active Focus Limited or its licensors.

You may view and use the website for legitimate business and informational purposes.

You may not reproduce, modify, distribute or commercially exploit our website content without prior written permission.

9. Third-party services and links

The website may contain links to, integrations with or functionality provided by third parties.

We are not responsible for the content, availability or practices of third-party websites or services.

Your use of third-party services may also be subject to their own terms and privacy policies.

10. Availability

We aim to make the website and our services available reliably, but we do not guarantee uninterrupted or error-free availability.

We may change, suspend, update or withdraw parts of the website where reasonably necessary.

11. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence.

To the extent permitted by law, Active Focus Limited will not be responsible for indirect or consequential losses arising solely from use of the public website.

Nothing in these website terms affects any rights or remedies contained in a separate contract between Active Focus Limited and a Brandi customer.

12. Privacy

Our processing of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

13. Changes to these terms

We may update these terms from time to time.

The latest version will be published on this website together with the date it was last updated.

14. Governing law

These terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction in relation to disputes arising from use of this website, subject to any rights that cannot legally be excluded.

15. Contact

Questions about these terms can be sent to hello@heybrandi.ai.